01224 211211

Technical Support Analyst - Aberdeen

ref: MOG29547

Due to internal progression our client are keen to appoint a Technical Support Analyst to their team. This is a staff opportunity, based in Aberdeen and would be suited to an experienced desktop support engineer with some exposure to software development and support.

Here’s what the role will look like….

  • Prompt and effective delivery of 1st and 2nd line technical support, ensuring frequent and accurate communication.
  • Accurate recording of support issues and resolutions together with monthly reporting of meaningful statistics
  • Prompt and effective delivery of products to clients ensuring no defects are present before the expiration of agreed deadlines
  • Provide technical assistance to the Technical Support Administrator for problems reported that require specific technical knowledge
  • Control and issue of software based products to external clients, using the company Learning Management System portal service, client specific LMSs, and remotely deployed systems.
  • • Manipulation and consolidation of data from a variety of data sources, including Access databases, Excel spreadsheets, and MS SQL Server

… and here’s the technical skill-set that you’ll need on top of first class customer focused communication skills…

  • Familiarity with MS Office
  • Microsoft .NET familiarity
  • JavaScript familiarity
  • TSQL familiarity
  • MS SQL administration
  • MS IIS administration

• Application debugging

For more details on this opportunity, please apply on-line today.

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Malcolm Grant

Malcolm Grant

I specialise in the recruitment of accounting and IT staff on both a permanent and contract basis. I would be delighted to discuss the next step in your career or how we can help your business to attract and recruit high calibre employees.

Call me now on 01224 259441 to discuss this vacancy.

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