We are working with our client based North of Aberdeen to source an IT Systems Engineer.
This is a permanent role
Responsible for ensuring the support, development and maintenance of applications in accordance with agreed standards/Service Level Agreements
Maintain the Power BI dashboard(s) and roll out software updates as issued by Microsoft Implementation of SharePoint Provide consistent level of support, as outlined in SLA, to all users across the business
Respond to system tickets in agreed timescale, as per SLA Deliver projects to timescales agreed by and with the project owner
To oversee with input and support from relevant departments effected data held and review data quality regularly Ensure that all changes, updates and necessary information is captured electronically in relevant server folder(s)
Undertake monthly reviews and maintenance checks across C-SAM and other business systems e.g. Power BI, ETM etc
Use diagnostic tools to troubleshoot system issues – working in partnership with IT colleagues as necessary
Set up and removal of new starters for C-SAM Manage and ensure that all warranties associated with systems tools and support agreements are up-to-date and renewals managed Technical Support
Provide assistance and leadership in the support of a range of IT&S solutions Demonstrate technical expertise across specific applications and databases and give advice and input to the function as to their use by the business
Act as the main point of contact between all technical and software enquiries
Provide and update business systems’ user guides e.g. C-SAM, ETM Training C-SAM super users and host refresher courses on software updates
Ensure reporting requirements fulfil statutory requirements
Provide support to wider business as necessary.
Includes involvement with ad-hoc assignments.
Ensure electronic & hard copy documentation is stored effectively and concisely.
Within sphere of work anticipate and resolve any issues and provide solutions daily
QUALIFICATIONS and SKILLS REQUIRED
Tertiary education to degree/recognized certification level in a relevant subject or relevant industry experience
Formal service management qualification – ITIL Extensive experience in delivery and support of Asset Management Software
Wide grounding in all aspects with detailed knowledge of business application development and project life cycle: change control, reliability analysis, and quality management
Demonstrable knowledge and understanding of the business use of specific applications/able to provide assistance over a wide range of applications and system issues
Demonstrable detailed technical understanding of a proportion of the applications within the portfolio
Experience of delivering and supporting application databases
Knowledge of reporting/ dashboard solutions
Previous experience with creation and implementation of SharePoint Self-confident with the ability to build and leverage personal and professional networks
Able to effectively use the specialist resources and knowledge of team members to deliver best solutions
Team player – works well in a team and able to get the best from everyone
Disciplined, organized, self-motivated and focused on delivery of results, champions the benefits of controlled processes and standards Initiative and able to manage multiple conflicting priorities and deadlines
Achievement driven with ambition to develop self and team